Shipping policy

Order Processing

We aim to process and prepare all orders within 1-3 business days. Please note that processing times may be slightly extended due to factors such as incomplete payment, insufficient address details, or peak seasonal demand. In these cases, our team will reach out to you via email to verify your information before proceeding to ensure a successful delivery.

Shipping Time

We strive to deliver your TheKneado™ as quickly as possible. Please refer to the estimated shipping times for your region below:

  • United States, Canada, Mexico, United Kingdom, and Europe: 7-14 business days.

  • Australia and New Zealand: 6-13 business days.

  • Rest of the World: 6-20 business days.

While we strive for speed, certain external factors beyond our control may affect delivery schedules, including:

  • Severe weather conditions.

  • High-volume holiday seasons.

  • Carrier-specific delays or logistical errors. We are committed to keeping you informed and will provide tracking information as soon as it becomes available at our disposal.

Taxes and Duties

Customers are responsible for any customs taxes or duties imposed by their local authorities on incoming packages. These charges are not covered by TheKneado™ at the time of purchase. For specific rates and information, please contact your local customs office. Important: TheKneado™ cannot be held accountable for delays caused by customs clearance procedures, as the release of packages rests solely with the destination country's authorities.

Order Cancellation

If you need to cancel your order after payment, please contact us immediately. We will make every effort to assist you; however, we cannot guarantee cancellation once an order has been forwarded to our warehouse for fulfillment. If your order has already been processed or shipped, we are unable to cancel it, and you will need to follow our standard return process.